# Facebook Comment

To enable a bot to receive Facebook events (such as messages, comments, reactions, or other interactions) and respond automatically to customers based on predefined rules. 

<figure><img src="https://4173380749-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FzKzxNnOaGxZvAEzvYa7y%2Fuploads%2FDRfSlpo4hRjRBVqnCecK%2FScreen%20Shot%202568-08-12%20at%2015.42.02.png?alt=media&#x26;token=d50d61fc-0f63-4e78-bdca-571e8502d86f" alt="" width="375"><figcaption><p>Edit Facebook Channel</p></figcaption></figure>

How to enable the Facebook Comment:

1. Enable 'Receive facebook comment event'.
2. Select to Reply on Comment or Message Inbox or Both.
3. For 'Reply on comment', can select&#x20;
   1. Text Response, maximum 2,000 characters
   2. Go to Flow<br>

      <figure><img src="https://4173380749-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FzKzxNnOaGxZvAEzvYa7y%2Fuploads%2FDUfaLzSlasoyPTaB1Tkq%2FScreen%20Shot%202568-08-12%20at%2015.46.11.png?alt=media&#x26;token=befb38a5-e405-4b96-8389-1fd9c3e23cc4" alt="" width="375"><figcaption><p>Reploy on comment option</p></figcaption></figure>
4. For 'Reply on message inbox', can select
   1. Template
   2. Go to Flow<br>

      <figure><img src="https://4173380749-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FzKzxNnOaGxZvAEzvYa7y%2Fuploads%2FqstkvY25e3d138jvVzsk%2FScreen%20Shot%202568-08-12%20at%2015.49.40.png?alt=media&#x26;token=b3e86256-ec08-4ef1-8c4e-5b5573c5aab7" alt="" width="375"><figcaption><p>Reply on message inbox option</p></figcaption></figure>

Facebook Limitation:

1. For the message inbox, this applies only to users who have already had a conversation with the Facebook Page.
2. For the message inbox, only templates containing a single bubble can be used.