The Audience section is your gateway to understanding the profiles of users who have interacted with Amity Bots. This insightful perspective is vital for shaping effective communication strategies and fostering strong user relationships.

Audience Page

Key Components of the Audience Page are as followed:

Audience Count Per Channel:

  • At the top of the page, you'll see a row of cards, each representing a different channel.

  • Each card displays the number of users who have communicated with Amity Bots through that particular channel.

User List Table:

  • Get a panoramic view of users spanning all channels.

  • The table includes the following columns:

    • Channel User ID: The unique user ID associated with that specific channel.

    • Display Name: The name that the user uses within that channel.

    • Channel: The specific chat channel that the user is engaged on.

    • Platform: The underlying platform of the said channel.

  • Use the built-in search capabilities to swiftly locate users by their User ID or Display Name. Additionally, you can filter the table to view users from selected channels.

  • To dive into the intricacies of individual user interactions, click View Profile adjacent to a user's details. This will navigate you to the Audience Profile page

Audience Profile Page

The Audience Profile section presents a comprehensive view of individual users, offering specific details and data that can aid in tailoring personalized interactions. Understanding your audience at this granular level is vital for delivering effective, user-focused communication.

Key Components of the Audience Profile Page are as followed:

  1. User Profile Picture:

    • The profile section prominently displays the user's profile picture, giving you a visual representation of your audience member.

  2. User Tags:

    • These tags highlight the intents and entities detected from messages that the user has previously sent to Amity Bots.

    • These tags serve as a quick reference to understand the user's past interactions and areas of interest.

  3. Custom Tags:

    • Custom Tags offer a more tailored view of the user. These are not generated by the bot's interactions but are set externally through the Audience Tag API.

    • This flexibility allows for better segmentation and categorization based on external systems and user characteristics. For comprehensive details on how to use and integrate custom tags, please refer to the Audience Tag API documentation.

  4. Custom Field:

    • The Custom Field provides a space for storing specific text strings associated with an audience profile. This could range from user preferences to important notes.

    • Creation and updates to this field are facilitated through the Audience Custom Field API. Dive into the Audience Custom Field API documentation for a thorough understanding of its functionalities and integration steps.

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