Mapper is used to connect user intents and entities to appropriate responses happens. Think of mappers as bridges: they interpret user input, based on the identified intents and entities, and guide the system to the best-suited actions or replies. By configuring mappers, you ensure that your chatbot doesn't just understand the user but also takes meaningful steps in response.

Creating a Mapper

  1. Navigate to Chatbot > Mapper

  2. Access the Create Mapper section.

  3. Select:

    • Intent (with or without Entities)

    • Entities (with or without an Intent)

  4. Select an Action

    • Template: Send out a message template when this mapper is executed.

    • Flow: Trigger a conversation flow on Chatlogic (Advance Plan only)

  5. After entering all the required information, click the Create button.

  • Only one Intent can be selected at a time.

  • Multiple Entities can be selected simultaneously.

Editing a Mapper

  1. From the list on the left, choose the Mapper you wish to edit.

  2. Update the necessary fields, ensuring adherence to the guidelines provided in the Create Mapper section.

  3. Once all modifications are complete, click Update.

Deleting a Mapper

  1. From the list on the left, select the Mapper you want to remove.

  2. Click on the bin/trash icon.

  3. To confirm the deletion, click Delete.

Searching for a Mapper

  1. Begin your search query with the correct starting characters.

  2. Type in the name of the Mapper in the search bar and then either press Enter or click Search.

  3. To return to the main Mapper page, clear the input field and then press Enter or click Search.

  4. Note that your search can target the intent, entity, or action for each query.

  5. The Mapper list is organized based on the Last Modified Date.

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