> For the complete documentation index, see [llms.txt](https://docs.amitysolutions.com/amity-solutions/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/chatbot/mapper.md).

# Mapper

Mapper is used to connect user intents and entities to appropriate responses happens. Think of mappers as bridges: they interpret user input, based on the identified intents and entities, and guide the system to the best-suited actions or replies. By configuring mappers, you ensure that your chatbot doesn't just understand the user but also takes meaningful steps in response. 

<figure><img src="/files/PjonNqzitU5Cik5eXIsF" alt=""><figcaption></figcaption></figure>

## **Creating a Mapper**

1. Navigate to **Chatbot > Mapper**
2. Access the **Create Mapper** section.
3. Select:
   * **Intent** (with or without Entities)
   * **Entities** (with or without an Intent)
4. Select an **Action**
   * **Template:** Send out a message template when this mapper is executed.
   * **Flow:** Trigger a conversation flow on Chatlogic (Advance Plan only)&#x20;
5. After entering all the required information, click the **Create** button.

{% hint style="info" %}

* Only one **Intent** can be selected at a time.
* Multiple **Entities** can be selected simultaneously.
  {% endhint %}

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## **Editing a Mapper**

1. From the list on the left, choose the Mapper you wish to edit.
2. Update the necessary fields, ensuring adherence to the guidelines provided in the **Create Mapper** section.
3. Once all modifications are complete, click **Update**.

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## **Deleting a Mapper**

1. From the list on the left, select the Mapper you want to remove.
2. Click on the bin/trash icon.
3. To confirm the deletion, click **Delete**.

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## **Searching for a Mapper**

1. Begin your search query with the correct starting characters.
2. Type in the name of the Mapper in the search bar and then either press **Enter** or click **Search**.
3. To return to the main Mapper page, clear the input field and then press **Enter** or click **Search**.
4. Note that your search can target the intent, entity, or action for each query.
5. The Mapper list is organized based on the **Last Modified Date**.