> For the complete documentation index, see [llms.txt](https://docs.amitysolutions.com/amity-solutions/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/team-management.md).

# Team Management

This screen provides administrators with the ability to configure operational teams within the Livechat system.

<figure><img src="/files/IoracewqlKkoYAMgLkNS" alt=""><figcaption></figcaption></figure>

## Create Team

To create team, an admin needs to fill in the following fields

* **Team name :** this field is mandatory
* **Department :** this field is optional
* **Set as default team :** an admin can check this box if a team is meant to receive ticket that has unknown objective and is not specified team to handle
* **Add team member :** check list of agents that will be under the team.&#x20;

{% hint style="info" %}
An agent or supervisor can stay in 1 team only. Admin does not stay in a team
{% endhint %}

## Edit Team

Admin can edit team by clicking 3 dots on the right hand side of the team

## Delete Team

Admin can delete team by clicking 3 dots on the right hand side of the team. Once the team is deleted, it cannot be retrieved. Admin needs to create a new team

<figure><img src="/files/qP2AduvcXDGHAKNClXW0" alt=""><figcaption></figcaption></figure>