# Team Management

This screen provides administrators with the ability to configure operational teams within the Livechat system.

<figure><img src="/files/IoracewqlKkoYAMgLkNS" alt=""><figcaption></figcaption></figure>

## Create Team

To create team, an admin needs to fill in the following fields

* **Team name :** this field is mandatory
* **Department :** this field is optional
* **Set as default team :** an admin can check this box if a team is meant to receive ticket that has unknown objective and is not specified team to handle
* **Add team member :** check list of agents that will be under the team.&#x20;

{% hint style="info" %}
An agent or supervisor can stay in 1 team only. Admin does not stay in a team
{% endhint %}

## Edit Team

Admin can edit team by clicking 3 dots on the right hand side of the team

## Delete Team

Admin can delete team by clicking 3 dots on the right hand side of the team. Once the team is deleted, it cannot be retrieved. Admin needs to create a new team

<figure><img src="/files/qP2AduvcXDGHAKNClXW0" alt=""><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/team-management.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.