# Team Management

This screen provides administrators with the ability to configure operational teams within the Livechat system.

<figure><img src="https://4173380749-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FzKzxNnOaGxZvAEzvYa7y%2Fuploads%2FGcO915QVDbwkcbbqdr49%2Fimage.png?alt=media&#x26;token=14d0aab4-5d26-41b6-a089-44f584276cf2" alt=""><figcaption></figcaption></figure>

## Create Team

To create team, an admin needs to fill in the following fields

* **Team name :** this field is mandatory
* **Department :** this field is optional
* **Set as default team :** an admin can check this box if a team is meant to receive ticket that has unknown objective and is not specified team to handle
* **Add team member :** check list of agents that will be under the team.&#x20;

{% hint style="info" %}
An agent or supervisor can stay in 1 team only. Admin does not stay in a team
{% endhint %}

## Edit Team

Admin can edit team by clicking 3 dots on the right hand side of the team

## Delete Team

Admin can delete team by clicking 3 dots on the right hand side of the team. Once the team is deleted, it cannot be retrieved. Admin needs to create a new team

<figure><img src="https://4173380749-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FzKzxNnOaGxZvAEzvYa7y%2Fuploads%2FKx35j0qn6FQNDaX3uux9%2Fimage.png?alt=media&#x26;token=07d1225c-95a8-46de-ba1c-04f370a7ee8c" alt=""><figcaption></figcaption></figure>