Team Management
Last updated
Last updated
This screen provides administrators with the ability to configure operational teams within the Livechat system.
To create team, an admin needs to fill in the following fields
Team name : this field is mandatory
Department : this field is optional
Set as default team : an admin can check this box if a team is meant to receive ticket that has unknown objective and is not specified team to handle
Add team member : check list of agents that will be under the team.
An agent or supervisor can stay in 1 team only. Admin does not stay in a team
Admin can edit team by clicking 3 dots on the right hand side of the team
Admin can delete team by clicking 3 dots on the right hand side of the team. Once the team is deleted, it cannot be retrieved. Admin needs to create a new team
