This is where you define and manage the primary actions or goals users might express when interacting with your chatbot. Simply put, an intent captures what the user wants to do. By setting up and refining intents here, you help your chatbot understand and respond to user messages more effectively.

The vector classifier model is the main methodology, enhancing the chatbot's intent recognition capabilities. Additionally, users have the flexibility to integrate their custom NLP models by configuring settings in the chatbot's settings page. This empowers users to tailor intent recognition to their specific needs, ensuring a more personalized and accurate chatbot experience.

Creating an Intent

  1. Navigate to the Create Intent area.

  2. Enter a unique name in the Intent Name field.

  3. Add new Samples:

    • Samples are example user inputs that depict various expressions of the intent.

    • By providing samples, you enhance the chatbot's ability to accurately identify the intent, even with different phrasings.

    • You can add up to 100 samples for each intent.

  4. Click Create to finalize the intent creation.

Editing an Intent

  1. Choose the intent you wish to edit from the list on the left side.

  2. Modify the necessary fields, following the guidelines provided in the Create Intent section.

  3. After making all desired changes, click Update.

Deleting an Intent

  1. Select the intent you wish to delete from the list on the left.

  2. Click on the trash icon.

  3. Confirm the deletion by clicking Delete.

Searching for an Intent

  1. To search, ensure your query begins with the correct starting characters.

  2. Type in the name of the intent in the search bar and either press Enter or click Search.

  3. To revert back to the intents page, clear the input field and either press Enter or click Search.

  • You can only search using the intent name.

  • The entities list is organized by the Last Modified Date.

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