Customer Satisfaction Survey
The Customer Satisfaction Survey feature is a valuable tool designed to gather feedback scores and suggestions from users at the conclusion of a conversation.
Last updated
The Customer Satisfaction Survey feature is a valuable tool designed to gather feedback scores and suggestions from users at the conclusion of a conversation.
Last updated
Once an agent closes a ticket, the survey is automatically triggered and sent to the user, awaiting their feedback.
How to setting the customer satisfaction survey
LINE
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Messenger
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Webchat SDK
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Question
1 - 2000 characters
Options
2 - 10 options
Options label
1 - 20 characters
Options
2 - 10 options
Options label
1 - 20 characters
Image size
1 MB
Question
1 - 2000 characters
Additional feedback survey is an optional section that admin can select to enabled it or not.
Gratitude message will be sent to users after they respond to a survey or user does not respond within the specified time frame.
When a user does not submit a feedback score or suggestion within the designated timeframe, the timeout mechanism activates. At this point, an automated gratitude message is sent to the user, thanking them for their participation in the survey process.
Following the sending of the gratitude message, the system will automatically close the survey session.
