User Journey
Last updated
Last updated
An analytics tool that offers users the ability to view their user journey data while chatting with the chatbot. With this feature, users can easily select the current stage they are in, which can be a message template or a rich menu.
Users can easily view a pie chart that represents the proportion of each action performed by the end user in the current stage. This helps users understand the popularity of different actions within a specific stage.
The Current Stage is a Stage that is being reviewed right now, and it is the focus of the User Journey view.
The Current Stage is a starting point of the User Journey query. The system finds all Events for the Current Stage and only after that - the Previous and Next Events.
The previous stage provides information about the previous action the end user performed before reaching the current stage. This helps users gain a better understanding of their chatbot interactions and how they got to the current stage.
Similarly, the next stage shows the next action that the end user is likely to perform after clicking on the current stage. This helps users anticipate the user's actions and provide a more personalized and efficient chatbot experience.
Additionally, users can filter the data by channel and user segment to gain a deeper understanding of specific groups of end users and their interactions with the chatbot
It is worth noting that the User Journey feature retrieves data from the last 6 months only. Data older than this timeframe will not be available for tracking.
Action supported
With current version of user journey, it will support only 2 types of action
Send template
Go to flow action
Message Type supported
With current version of user journey, it will support only 3 types of message template and rich menu
Carousel
Image Carousel
Options
Rich menu
