Channels

Channels

Channels allow you to connect your chatbot or live chat application to different messaging platforms like Facebook Messenger, LINE, web chat, etc. This enables engaging with users across multiple channels from one interface.

From the Channels page, you can add, manage, and delete integration channels.

Adding Channels

To add a new channel:

1. Click the Add New Channel button.

2. Select the channel type - Facebook, LINE, Webchat, Custom.

3. Follow specific channel instruction:

   • Connect to Facebook Page
   • Connect to LINE Official Account
   • Using Webchat SDK
   • Connect to Custom Channel
4. Click Connect and enable the channel.

Editing Channels

To edit an existing connected channel:

1. Find the channel in the list.

2. Click the edit icon for the channel.

3. For Custom and Webchat channels you can regenerate or revoke API keys and tokens.

4. Click Connect to save changes.

Note: Facebook and LINE channels cannot be edited after connecting.

Deleting Channels

To remove a connected channel:

1. Find the channel in the list.

2. Click the delete icon.

3. Confirm by clicking Delete.

This disconnects and removes the channel integration.

Filtering Channels

Use the channel type filter to display only channels of a certain kind:

• Facebook

• LINE

• Webchat

• Custom

Click All Channels to again display the full list.