Ticket Wrap up

Conclude resolved ticket details by agent and set up category and reason by admin in Live chat Setting. Ticket wrap up contain Category, Reason, and Outcome.

Category reason

Grouping reason into each issue.

Reason

This is the rationale behind the ticket opening; multiple choices are available.

Outcome

Describe how to resolve an issue or the outcome of a past event.

Ticket wrap up setting

Choose the Ticket Wrap Up tab in the live chat window to configure the ticket wrap up.

  1. Create Reason

  2. Create Category reason

  3. Create Outcome

Limitations

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