Ticket Wrap up

Conclude resolved ticket details by agent and set up category and reason by admin in Live chat Setting. Ticket wrap up contain Category, Reason, and Outcome.

Category reason

Grouping reason into each issue.

Reason

This is the rationale behind the ticket opening; multiple choices are available.

Outcome

Describe how to resolve an issue or the outcome of a past event.

Ticket wrap up setting

Choose the Ticket Wrap Up tab in the live chat window to configure the ticket wrap up.

  1. Create Reason

    Create new reason.

    Select "Confirm" after entering a reason consisting of three or more characters.

  2. Create Category reason

    Create new reason category.

    Adding existing reason.

    Select reason to this category.
    Type category name and select "Save and close"

  3. Create Outcome

    Create new outcome.

    Select "Confirm" after entering a outcome consisting of three or more characters.

Limitations

Limitations

Category

  • 3-200 characters, allows THA, ENG, 0-9, special characters, and spaces

  • 1-200 reasons, can be duplicated across different categories

Reason

3-200 characters, allows THA, ENG, 0-9, special characters, and spaces

Outcome

3-200 characters, allows THA, ENG, 0-9, special characters, and spaces

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