# Ticket Wrap up ## Category reason Grouping reason into each issue.
## Reason This is the rationale behind the ticket opening; multiple choices are available.
## Outcome Describe how to resolve an issue or the outcome of a past event.
## Ticket wrap up setting Choose the Ticket Wrap Up tab in the live chat window to configure the ticket wrap up.
1. Create Reason

Create new reason.

Select "Confirm" after entering a reason consisting of three or more characters.

2. Create Category reason

Create new reason category.

Adding existing reason.

Select reason to this category.

Type category name and select "Save and close"

3. Create Outcome

Create new outcome.

Select "Confirm" after entering a outcome consisting of three or more characters.

## Limitations | Limitations | | | ------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Category** | | | **Reason** | 3-200 characters, allows THA, ENG, 0-9, special characters, and spaces | | **Outcome** | 3-200 characters, allows THA, ENG, 0-9, special characters, and spaces | --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/ticket/ticket-wrap-up.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.