Ticket Wrap up
Conclude resolved ticket details by agent and set up category and reason by admin in Live chat Setting. Ticket wrap up contain Category, Reason, and Outcome.
Last updated
Conclude resolved ticket details by agent and set up category and reason by admin in Live chat Setting. Ticket wrap up contain Category, Reason, and Outcome.
Last updated
Grouping reason into each issue.
This is the rationale behind the ticket opening; multiple choices are available.
Describe how to resolve an issue or the outcome of a past event.
Choose the Ticket Wrap Up tab in the live chat window to configure the ticket wrap up.
Create Reason
Create Category reason
Create Outcome
Category
3-200 characters, allows THA, ENG, 0-9, special characters, and spaces
1-200 reasons, can be duplicated across different categories
Reason
3-200 characters, allows THA, ENG, 0-9, special characters, and spaces
Outcome
3-200 characters, allows THA, ENG, 0-9, special characters, and spaces