Ticket Wrap up
Conclude resolved ticket details by agent and set up category and reason by admin in Live chat Setting. Ticket wrap up contain Category, Reason, and Outcome.
Category reason
Grouping reason into each issue.
Reason
This is the rationale behind the ticket opening; multiple choices are available.
Outcome
Describe how to resolve an issue or the outcome of a past event.
Ticket wrap up setting
Choose the Ticket Wrap Up tab in the live chat window to configure the ticket wrap up.
Create Reason
Create Category reason
Create Outcome
Limitations
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