> For the complete documentation index, see [llms.txt](https://docs.amitysolutions.com/amity-solutions/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/ticket/ticket-wrap-up.md). # Ticket Wrap up ## Category reason Grouping reason into each issue.
## Reason This is the rationale behind the ticket opening; multiple choices are available.
## Outcome Describe how to resolve an issue or the outcome of a past event.
## Ticket wrap up setting Choose the Ticket Wrap Up tab in the live chat window to configure the ticket wrap up.
1. Create Reason

Create new reason.

Select "Confirm" after entering a reason consisting of three or more characters.

2. Create Category reason

Create new reason category.

Adding existing reason.

Select reason to this category.

Type category name and select "Save and close"

3. Create Outcome

Create new outcome.

Select "Confirm" after entering a outcome consisting of three or more characters.

## Limitations | Limitations | | | ------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Category** | | | **Reason** | 3-200 characters, allows THA, ENG, 0-9, special characters, and spaces | | **Outcome** | 3-200 characters, allows THA, ENG, 0-9, special characters, and spaces |