# Amity Bots Live Chat

- [Channels](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/channels.md)
- [Ticket](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/ticket.md)
- [Ticket Management](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/ticket/ticket-management.md)
- [Ticket Detail](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/ticket/ticket-detail.md)
- [Ticket Wrap up](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/ticket/ticket-wrap-up.md): Conclude resolved ticket details by agent and set up category and reason by admin in Live chat Setting. Ticket wrap up contain Category, Reason, and Outcome.
- [Auto assign](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/ticket/auto-assign.md)
- [Collaboration Mode](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/ticket/collaboration-mode.md)
- [Team Management](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/team-management.md)
- [Working Hour](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/team-management/working-hour.md)
- [Livechat](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/livechat.md)
- [Message Type](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/message-type.md)
- [Livechat Dashboard](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/livechat-dashboard.md)
- [Audience's Profile](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/audiences-profile.md)
- [Customer Satisfaction Survey](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/customer-satisfaction-survey.md): The Customer Satisfaction Survey feature is a valuable tool designed to gather feedback scores and suggestions from users at the conclusion of a conversation.
- [Customer Satisfaction Score](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/customer-satisfaction-survey/customer-satisfaction-score.md)
- [Agent Copilot](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/agent-copilot.md)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.