> For the complete documentation index, see [llms.txt](https://docs.amitysolutions.com/amity-solutions/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat.md).

# Amity Bots Live Chat

- [Channels](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/channels.md)
- [Ticket](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/ticket.md)
- [Ticket Management](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/ticket/ticket-management.md)
- [Ticket Detail](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/ticket/ticket-detail.md)
- [Ticket Wrap up](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/ticket/ticket-wrap-up.md): Conclude resolved ticket details by agent and set up category and reason by admin in Live chat Setting. Ticket wrap up contain Category, Reason, and Outcome.
- [Auto assign](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/ticket/auto-assign.md)
- [Collaboration Mode](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/ticket/collaboration-mode.md)
- [Team Management](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/team-management.md)
- [Working Hour](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/team-management/working-hour.md)
- [Livechat](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/livechat.md)
- [Message Type](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/message-type.md)
- [Livechat Dashboard](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/livechat-dashboard.md)
- [Audience's Profile](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/audiences-profile.md)
- [Customer Satisfaction Survey](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/customer-satisfaction-survey.md): The Customer Satisfaction Survey feature is a valuable tool designed to gather feedback scores and suggestions from users at the conclusion of a conversation.
- [Customer Satisfaction Score](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/customer-satisfaction-survey/customer-satisfaction-score.md)
- [Agent Copilot](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/agent-copilot.md)