> For the complete documentation index, see [llms.txt](https://docs.amitysolutions.com/amity-solutions/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/livechat-dashboard.md).

# Livechat Dashboard

Live chat operational dashboard illustrated Agent and Supervisor performances for admin and supervisor monitoring. Tickets in this dashboard start counting upon assignment to a non-default team or SLA initiation. This is means all the ticket that has a conversation are not included in the livechat operational dashboard.

{% hint style="info" %}
Filtered Ticket: The platform supported filter ticket data by date range of start SLA time.
{% endhint %}

<figure><img src="/files/yWrNzHmozOiH5n6s4dlx" alt=""><figcaption></figcaption></figure>

### Current ticket status

Live updates on ticket status as an Unassigned, Assigned, Resolved, and Overall in selected range of time

<figure><img src="/files/pwMGXermkMyWRHMxmI6m" alt="" width="563"><figcaption></figcaption></figure>

### Ticket Activity

The line graph illustrated the number of opened and resolved ticket in each time frame as a Daily, Monthly, Quarterly, and Yearly

<figure><img src="/files/1US1vGrJohOwwBzmhza5" alt="" width="563"><figcaption></figcaption></figure>

### Average Time

Average time of first time agent respond to customer messages and time period before agent resolved ticket

<figure><img src="/files/beAyDJLYT2ATub5NL68J" alt="" width="563"><figcaption></figcaption></figure>

### Ticket By Agent

The bar graph visualized ratio and the number of assigned and resolved tickets for each agent

<figure><img src="/files/YDpFd7Cp1YdZPfjheiAQ" alt="" width="563"><figcaption></figcaption></figure>