# Livechat Dashboard

Live chat operational dashboard illustrated Agent and Supervisor performances for admin and supervisor monitoring. Tickets in this dashboard start counting upon assignment to a non-default team or SLA initiation. This is means all the ticket that has a conversation are not included in the livechat operational dashboard.

{% hint style="info" %}
Filtered Ticket: The platform supported filter ticket data by date range of start SLA time.
{% endhint %}

<figure><img src="/files/yWrNzHmozOiH5n6s4dlx" alt=""><figcaption></figcaption></figure>

### Current ticket status

Live updates on ticket status as an Unassigned, Assigned, Resolved, and Overall in selected range of time

<figure><img src="/files/pwMGXermkMyWRHMxmI6m" alt="" width="563"><figcaption></figcaption></figure>

### Ticket Activity

The line graph illustrated the number of opened and resolved ticket in each time frame as a Daily, Monthly, Quarterly, and Yearly

<figure><img src="/files/1US1vGrJohOwwBzmhza5" alt="" width="563"><figcaption></figcaption></figure>

### Average Time

Average time of first time agent respond to customer messages and time period before agent resolved ticket

<figure><img src="/files/beAyDJLYT2ATub5NL68J" alt="" width="563"><figcaption></figcaption></figure>

### Ticket By Agent

The bar graph visualized ratio and the number of assigned and resolved tickets for each agent

<figure><img src="/files/YDpFd7Cp1YdZPfjheiAQ" alt="" width="563"><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/livechat-dashboard.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.