Livechat Dashboard
Last updated
Last updated
Live chat operational dashboard illustrated Agent and Supervisor performances for admin and supervisor monitoring. Tickets in this dashboard start counting upon assignment to a non-default team or SLA initiation. This is means all the ticket that has a conversation are not included in the livechat operational dashboard.
Filtered Ticket: The platform supported filter ticket data by date range of start SLA time.
Live updates on ticket status as an Unassigned, Assigned, Resolved, and Overall in selected range of time
The line graph illustrated the number of opened and resolved ticket in each time frame as a Daily, Monthly, Quarterly, and Yearly
Average time of first time agent respond to customer messages and time period before agent resolved ticket
The bar graph visualized ratio and the number of assigned and resolved tickets for each agent
