Livechat Dashboard

Live chat operational dashboard illustrated Agent and Supervisor performances for admin and supervisor monitoring. Tickets in this dashboard start counting upon assignment to a non-default team or SLA initiation. This is means all the ticket that has a conversation are not included in the livechat operational dashboard.

Filtered Ticket: The platform supported filter ticket data by date range of start SLA time.

Current ticket status

Live updates on ticket status as an Unassigned, Assigned, Resolved, and Overall in selected range of time

Ticket Activity

The line graph illustrated the number of opened and resolved ticket in each time frame as a Daily, Monthly, Quarterly, and Yearly

Average Time

Average time of first time agent respond to customer messages and time period before agent resolved ticket

Ticket By Agent

The bar graph visualized ratio and the number of assigned and resolved tickets for each agent

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