Message Type

Amity Bots Livechat is a versatile messaging platform that supports various message types, including text, image and attachment. This flexibility ensures that users can effectively communicate and exchange information through different media formats.

• Text

• Image

• Attachment

Text

Text messages contain text and link URL

Image

When it comes to uploading images, agents can easily upload images in either .jpeg or .png formats. The maximum file size allowed for image uploads varies depending on the messaging channel being used

Platform	Format	file size
LINE	.jpeg or .png	Up to 10MB.
FB Messenger	.jpeg or .png	Up to 8MB.
Webchat SDK	.jpeg or .png	Up to 10MB.
Custom	.jpeg or .png	Up to 10MB.

Attachment

Agents can conveniently share attachments as well, with support for file formats including .docx, .pdf, .csv, .xlsx, .pptx, .ai, and .psd. Similar to image uploads, there are specific maximum file size limits for attachment uploads based on the messaging channel:

Platform	Format	file size
LINE	.docx, .pdf, .csv, .xlsx, .pptx, .ai, and .psd.	Up to 100MB.
FB Messenger	.docx, .pdf, .csv, .xlsx, .pptx, .ai, and .psd.	Up to 10MB.
Webchat SDK	.docx, .pdf, .csv, .xlsx and .pptx,	Up to 100MB.
Custom	.docx, .pdf, .csv, .xlsx and .pptx,	Up to 100MB.

Note: The attachment sent from agent will be displayed as a download link on user side. So the user can open the download link on web browser in order to download the attachment.

Moreover, AmityLivechat allows users to conveniently send both images and attachments with the same format and maximum file size, depending on the messaging channel they are using.