Amity Solutions
  • Announcements
  • Amity Bots Platform
    • Dashboard
      • User Journey
    • Users
      • Setup Microsoft Entra ID Integration
      • Password Policy
      • Typing animation
    • Channels
      • Connect to Facebook Page
      • Connect to LINE Official Account
      • Using Webchat SDK
      • Connet to Custom Channel
    • Audience
    • Chatbot
      • Intent
      • Entity
      • Mapper
      • Chatlogic
    • Message Template
      • Creating Message Template
      • Message Types Examples
    • Rich Menu
      • Linking Rich Menu to Channel
    • Campaign
      • Broadcast
      • ChatAds
  • Amity Bots Live Chat
    • Channels
    • Ticket
      • Ticket Management
      • Ticket Detail
      • Ticket Wrap up
      • Auto assign
    • Team Management
    • Livechat
    • Message Type
    • Livechat Dashboard
    • Audience's Profile
    • Customer Satisfaction Survey
      • Customer Satisfaction Score
    • Agent Copilot✨
  • Amity Bots Gen AI Platform
    • Dashboard
    • Assistants
      • Chat Sandbox
      • Assistant API Integration
      • Message Report
    • Fulfillments
    • Knowledge Base
      • Documents and Files (Legacy)
      • CSV File
      • Documents and Files
      • External Knowledge Base
    • AI Lab
    • Memorized Response
  • Insight
    • Journey Insight
  • Guides
    • Creating a simple chatbot
    • Setting up a LINE Rich Menu
    • How to use ChatAds
  • API Reference
  • Versioning & Upgrade Policy
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  1. Amity Bots Gen AI Platform

Knowledge Base

The AI retrieves information from this knowledge base to provide relevant responses to user queries.

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Last updated 7 months ago

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Knowledge Management page

Knowledge Base consists of 4 types:

  • Documents and Files (Legacy)

  • CSV File: Specifically supports only cleaned .CSV files to enhance answer generation accuracy.

  • Documents and Files: Allows users to upload general .html, .pdf. .docx files without pre-chunking.

  • External Knowledge Base: Enables connection to an external knowledge base.