> For the complete documentation index, see [llms.txt](https://docs.amitysolutions.com/amity-solutions/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.amitysolutions.com/amity-solutions/amity-bots-gen-ai-platform/knowledge-base.md).

# Knowledge Base

<figure><img src="https://lh7-rt.googleusercontent.com/slidesz/AGV_vUfabizGcxjZEU2BhC32kpYkh8TJ8xWNg5A3hXgYAeJQmbiwL7M2cucGyghai08OUdrKk0EuzRZ6izWgs_n7bjDxowjB8ghgjupg4gSsMS-TDiv_kHBBYWQSnUqNrMuX6OomoMcCGYaQ3SKBG-o9gO-okBqsmc1H=s2048?key=0Vuv-rJx-rGDStWDzAwBDw" alt=""><figcaption><p>Knowledge Management page</p></figcaption></figure>

Knowledge Base consists of 4 types:

* **Documents and Files (Legacy)**&#x20;
* **CSV File:** Specifically supports only cleaned .CSV files to enhance answer generation accuracy.
* **Documents and Files:** Allows users to upload general .html, .pdf. .docx files without pre-chunking.
* **External Knowledge Base:** Enables connection to an external knowledge base.