Amity Solutions
  • Announcements
  • Amity Bots Platform
    • Dashboard
      • User Journey
    • Users
      • Setup Microsoft Entra ID Integration
      • Password Policy
      • Typing animation
    • Channels
      • Connect to Facebook Page
      • Connect to LINE Official Account
      • Using Webchat SDK
      • Connet to Custom Channel
    • Audience
    • Chatbot
      • Intent
      • Entity
      • Mapper
      • Chatlogic
    • Message Template
      • Creating Message Template
      • Message Types Examples
    • Rich Menu
      • Linking Rich Menu to Channel
    • Campaign
      • Broadcast
      • ChatAds
  • Amity Bots Live Chat
    • Channels
    • Ticket
      • Ticket Management
      • Ticket Detail
      • Ticket Wrap up
      • Auto assign
    • Team Management
    • Livechat
    • Message Type
    • Livechat Dashboard
    • Audience's Profile
    • Customer Satisfaction Survey
      • Customer Satisfaction Score
    • Agent Copilot✨
  • Amity Bots Gen AI Platform
    • Dashboard
    • Assistants
      • Chat Sandbox
      • Assistant API Integration
      • Message Report
    • Fulfillments
    • Knowledge Base
      • Documents and Files (Legacy)
      • CSV File
      • Documents and Files
      • External Knowledge Base
    • AI Lab
    • Memorized Response
  • Insight
    • Journey Insight
  • Guides
    • Creating a simple chatbot
    • Setting up a LINE Rich Menu
    • How to use ChatAds
  • API Reference
  • Versioning & Upgrade Policy
Powered by GitBook
On this page

Was this helpful?

  1. Amity Bots Live Chat

Agent Copilot✨

PreviousCustomer Satisfaction ScoreNextAmity Bots Gen AI Platform

Last updated 6 months ago

Was this helpful?

The Agent Copilot is a powerful, AI-driven tool designed to support customer service agents by providing real-time guidance, suggestions, and resources to help them handle interactions more efficiently and effectively. It seamlessly connects with Amity Bots Gen AI, enabling advanced features that elevate customer interactions and streamline agent workflows.

How to setup the Agent Copilot

1. Prerequisites for Enabling Agent Copilot

To enable Agent Copilot, Assistant must be connected within the GenAI platform. This connection unlocks the full functionality of Agent Copilot, ensuring agents have access to their assistant and knowledge base. Then it will automatically appear in Team Management.

2. Select the assistant as a copilot

Select Assistant as the Copilot to activate its features for your team. The Copilot setting is applied at the team level, making it accessible to all team members.

3. Enjoy your Copilot experience

If you’d like to use a response from Copilot, simply click 'Use' to populate the chat box.

Amity Agent Copilot: Halloween Theme
Virtual Agents Tab on Team Management page
Agent co-pilot setup