Agent Copilot

The Agent Copilot is a powerful, AI-driven tool designed to support customer service agents by providing real-time guidance, suggestions, and resources to help them handle interactions more efficiently and effectively. It seamlessly connects with Amity Bots Gen AI, enabling advanced features that elevate customer interactions and streamline agent workflows.

Amity Agent Copilot: Halloween Theme

How to setup the Agent Copilot

1. Prerequisites for Enabling Agent Copilot

To enable Agent Copilot, Assistant must be connected within the GenAI platform. This connection unlocks the full functionality of Agent Copilot, ensuring agents have access to their assistant and knowledge base. Then it will automatically appear in Team Management.

Virtual Agents Tab on Team Management page

2. Select the assistant as a copilot

Select Assistant as the Copilot to activate its features for your team. The Copilot setting is applied at the team level, making it accessible to all team members.

Agent co-pilot setup

3. Enjoy your Copilot experience

If you’d like to use a response from Copilot, simply click 'Use' to populate the chat box.