# Agent Copilot The **Agent Copilot** is a powerful, AI-driven tool designed to support customer service agents by providing real-time guidance, suggestions, and resources to help them handle interactions more efficiently and effectively. It seamlessly connects with Amity Bots Gen AI, enabling advanced features that elevate customer interactions and streamline agent workflows.

### How to setup the Agent Copilot #### 1. Prerequisites for Enabling Agent Copilot To enable Agent Copilot, **Assistant** must be connected within the GenAI platform. This connection unlocks the full functionality of Agent Copilot, ensuring agents have access to their assistant and knowledge base. Then it will automatically appear in Team Management.

Virtual Agents Tab on Team Management page

#### 2. Select the assistant as a copilot Select **Assistant** as the Copilot to activate its features for your team. The Copilot setting is applied at the team level, making it accessible to all team members.

#### 3. Enjoy your Copilot experience If you’d like to use a response from Copilot, simply click 'Use' to populate the chat box.

--- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/agent-copilot.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.