# Amity Solutions ## Amity Solutions - [Announcements](https://docs.amitysolutions.com/amity-solutions/announcements.md) - [Amity Bots Platform](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform.md) - [Dashboard](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/dashboard.md) - [User Journey](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/dashboard/user-journey.md) - [Users](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/users.md) - [Setup Microsoft Entra ID Integration](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/users/setup-microsoft-entra-id-integration.md): Follow the steps below to successfully set up Microsoft Entra ID (formerly known as Azure Active Directory) with our product. - [Password Policy](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/users/password-policy.md) - [Typing animation](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/users/typing-animation.md) - [Channels](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/channels.md) - [Connect to Facebook Page](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/channels/connect-to-facebook-page.md) - [Facebook Comment](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/channels/connect-to-facebook-page/facebook-comment.md) - [Connect to LINE Official Account](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/channels/connect-to-line-official-account.md) - [Using Webchat SDK](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/channels/using-webchat-sdk.md) - [Secure Webchat](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/channels/using-webchat-sdk/secure-webchat.md) - [Connet to Custom Channel](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/channels/connet-to-custom-channel.md) - [Audience](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/audience.md) - [Chatbot](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/chatbot.md) - [Intent](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/chatbot/intent.md) - [Entity](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/chatbot/entity.md) - [Mapper](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/chatbot/mapper.md) - [Chatlogic](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/chatbot/chatlogic.md) - [Message Template](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/message-template.md) - [Creating Message Template](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/message-template/creating-message-template.md) - [Message Types Examples](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/message-template/message-types-examples.md) - [Export/Import Template](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/message-template/export-import-template.md) - [Rich Menu](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/rich-menu.md) - [Linking Rich Menu to Channel](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/rich-menu/linking-rich-menu-to-channel.md) - [Campaign](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/campaign.md) - [Broadcast](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/campaign/broadcast.md) - [ChatAds](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/campaign/chatads.md) - [Amity Bots Live Chat](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat.md) - [Channels](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/channels.md) - [Ticket](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/ticket.md) - [Ticket Management](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/ticket/ticket-management.md) - [Ticket Detail](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/ticket/ticket-detail.md) - [Ticket Wrap up](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/ticket/ticket-wrap-up.md): Conclude resolved ticket details by agent and set up category and reason by admin in Live chat Setting. Ticket wrap up contain Category, Reason, and Outcome. - [Auto assign](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/ticket/auto-assign.md) - [Collaboration Mode](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/ticket/collaboration-mode.md) - [Team Management](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/team-management.md) - [Working Hour](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/team-management/working-hour.md) - [Livechat](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/livechat.md) - [Message Type](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/message-type.md) - [Livechat Dashboard](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/livechat-dashboard.md) - [Audience's Profile](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/audiences-profile.md) - [Customer Satisfaction Survey](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/customer-satisfaction-survey.md): The Customer Satisfaction Survey feature is a valuable tool designed to gather feedback scores and suggestions from users at the conclusion of a conversation. - [Customer Satisfaction Score](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/customer-satisfaction-survey/customer-satisfaction-score.md) - [Agent Copilot](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/agent-copilot.md) - [Amity Bots Gen AI Platform](https://docs.amitysolutions.com/amity-solutions/amity-bots-gen-ai-platform.md) - [Dashboard](https://docs.amitysolutions.com/amity-solutions/amity-bots-gen-ai-platform/dashboard.md): The new GenAI Dashboard provides a comprehensive view of assistant usage and performance metrics. - [Assistants](https://docs.amitysolutions.com/amity-solutions/amity-bots-gen-ai-platform/assistants.md): The Assistant is an AI bot designed to interact with users by providing information from a supported knowledge base and prompts. - [Chat Sandbox](https://docs.amitysolutions.com/amity-solutions/amity-bots-gen-ai-platform/assistants/chat-sandbox.md): The Chat Sandbox allows users to test their assistants by typing a message and receiving a response. - [Assistant API Integration](https://docs.amitysolutions.com/amity-solutions/amity-bots-gen-ai-platform/assistants/assistant-api-integration.md): Get started by integrating our platform with your messaging channel via our API and the provided client secret key. - [Message Report](https://docs.amitysolutions.com/amity-solutions/amity-bots-gen-ai-platform/assistants/message-report.md): Get a complete record of every conversation with your assistant, effortlessly exported for your convenience. - [Fulfillments](https://docs.amitysolutions.com/amity-solutions/amity-bots-gen-ai-platform/fulfillments.md): The Fulfillment is an information source that the assistant will retrieve the data from, also to config search term generator (STG) prompt for search logic. - [Knowledge Base](https://docs.amitysolutions.com/amity-solutions/amity-bots-gen-ai-platform/knowledge-base.md): The AI retrieves information from this knowledge base to provide relevant responses to user queries. - [Documents and Files (Legacy)](https://docs.amitysolutions.com/amity-solutions/amity-bots-gen-ai-platform/knowledge-base/documents-and-files-legacy.md) - [CSV File](https://docs.amitysolutions.com/amity-solutions/amity-bots-gen-ai-platform/knowledge-base/csv-file.md) - [Documents and Files](https://docs.amitysolutions.com/amity-solutions/amity-bots-gen-ai-platform/knowledge-base/documents-and-files.md) - [External Knowledge Base](https://docs.amitysolutions.com/amity-solutions/amity-bots-gen-ai-platform/knowledge-base/external-knowledge-base.md) - [AI Lab](https://docs.amitysolutions.com/amity-solutions/amity-bots-gen-ai-platform/ai-lab.md): AI Lab (Test Framework) feature enables users to upload test cases and view test results directly on the platform. - [Memorized Response](https://docs.amitysolutions.com/amity-solutions/amity-bots-gen-ai-platform/memorized-response.md): Memorized Response, a feature enabling admin to predefine question-answer sets which apply not only exact question but also similar one. - [Insight](https://docs.amitysolutions.com/amity-solutions/insight.md) - [Journey Insight](https://docs.amitysolutions.com/amity-solutions/insight/journey-insight.md) - [Guides](https://docs.amitysolutions.com/amity-solutions/guides.md) - [Creating a simple chatbot](https://docs.amitysolutions.com/amity-solutions/guides/creating-a-simple-chatbot.md) - [Setting up a LINE Rich Menu](https://docs.amitysolutions.com/amity-solutions/guides/setting-up-a-line-rich-menu.md) - [How to use ChatAds](https://docs.amitysolutions.com/amity-solutions/guides/how-to-use-chatads.md) - [Versioning & Upgrade Policy](https://docs.amitysolutions.com/amity-solutions/versioning-and-upgrade-policy.md)